Under what conditions will The Standardx provide additional or special guidance, assistance, or training, and what are the associated costs?
The_Standardx Franchise · 2025 FDDAnswer from 2025 FDD Document
Advise you periodically regarding the Hotel's operation, for example, concerning System Standards and advertising and marketing materials and programs. If you request, and we agree to provide, additional or special guidance, assistance, or training, you must pay our then applicable charges and travel and living expenses. Any specific training, guidance or assistance that we provide does not create an obligation (whether by course of dealing or otherwise) to continue providing that specific training, guidance or assistance, all of which we may periodically modify. (Section 3.4 of Franchise Agreement)
You must pay our then current fees for any additional guidance, services or assistance (beyond what we typically provide to similarly situated Brand Hotels, subject to Reasonable Deviations) that you request and we agree to provide.
We may, at the times and places we deem best, require the Hotel's Core Management and other personnel to participate in regional and national conventions, meetings and other brand standard training programs that we periodically specify. For example, we may require additional training when major concept and repositioning changes occur in a food and beverage outlet at the Hotel. These individuals must attend any supplemental training within the time period we reasonably specify after you receive notice from us. We also may periodically hold an owner convention for all or a certain group of Hyatt Hotels and/or all or certain other Hyatt Network Hotels at a location we periodically designate. You must pay our fees for these programs and conventions. You must pay all of your personnel's travel, living and other expenses (including local transportation expenses) and compensation relating to these training programs and conventions. (Sections 3.1 and 3.4 and Exhibit B of Franchise Agreement)
In addition to our mandatory initial training programs, we also offer various optional brand standard training courses for Hotel personnel during the Franchise Agreement's term. We typically update the menu of optional courses annually to address then current hotel and business needs. These optional offerings include discounted enrollment for eCornell's self-paced, facilitated courses and certificate programs specifically curated for hospitality professionals. We also make available other virtually-facilitated commercial services offerings and over 1,600 free, multi-lingual self-paced courses via our learning platform. In addition, we periodically offer optional instructor-led or virtual programs for a fee. You may, at your option, send Hotel personnel to some or all of these programs if you pay our then current fees. We typically conduct optional training programs either at our headquarters in Chicago, Illinois, at your Hotel, or at another operating Hyatt hotel. We offer optional brand standards training programs on an ongoing basis.
Hotel personnel have completed all pre-opening training to our satisfaction
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 48–64)
What This Means (2025 FDD)
According to The Standardx's 2025 Franchise Disclosure Document, additional or special guidance, assistance, or training may be provided at the franchisee's request, subject to The Standardx's agreement. If The Standardx agrees to provide these services, the franchisee is responsible for paying The Standardx's then-applicable charges, as well as covering travel and living expenses associated with the guidance, assistance, or training. The Standardx retains the right to modify or discontinue any specific training, guidance, or assistance provided, without creating an obligation to continue offering it.
Furthermore, The Standardx may require the Hotel's Core Management and other personnel to participate in regional and national conventions, meetings, and other brand standard training programs. This may include additional training when major concept and repositioning changes occur in a food and beverage outlet at the Hotel. Franchisees are responsible for paying The Standardx's fees for these programs and conventions, as well as covering all travel, living, and other expenses (including local transportation) and compensation for their personnel attending these events.
In addition to mandatory initial training, The Standardx offers various optional brand standard training courses for Hotel personnel, typically updated annually. These include discounted enrollment for eCornell courses and certificate programs, virtually-facilitated commercial services, and free self-paced courses via their learning platform. Optional instructor-led or virtual programs are also available for a fee. Franchisees may send Hotel personnel to these programs at their option, provided they pay The Standardx's then-current fees. These optional training programs are typically conducted at The Standardx's headquarters in Chicago, Illinois, at the franchisee's Hotel, or at another operating Hyatt hotel.
Prior to opening, franchisees must ensure Hotel personnel complete all pre-opening training to The Standardx's satisfaction. The Standardx will also provide reasonable guidance and advice relating to the Hotel's development or conversion, including a reasonable number of visits to the site. However, franchisees must pay The Standardx's then current fees for any additional guidance, services or assistance (beyond what they typically provide to similarly situated Brand Hotels) that they request and The Standardx agrees to provide.