What technology tools is The Standardx franchisee required to use?
The_Standardx Franchise · 2025 FDDAnswer from 2025 FDD Document
You must use the Opera PMS at the Hotel. We will provide services necessary to install access to the PMS at the Hotel under the Franchise Agreement. You must also sign an agreement with our designated supplier to provide connectivity services and training for the PMS.
If you or your management company do not have in-house technology services support, you must contract with a third party technology consultant that meets our qualifications for "break/fix" support. You must also use our designated cyber end point protection and web filtering tools and enter into agreements with suppliers of such services, as applicable.
You also must participate in and comply with the terms of all of our mandatory marketing, reservation service, rate and room inventory management, advertising, cooperative advertising, guest frequency and loyalty, social responsibility, discount or promotional, customer award, customer loyalty, Internet, computer, training and operating programs, including a PMS that interfaces with the CRS or any other central reservation system that we periodically adopt.
Source: Item 8 — Restrictions on Sources of Products and Services (FDD pages 40–45)
What This Means (2025 FDD)
According to The Standardx's 2025 Franchise Disclosure Document, franchisees must use specific technology tools to operate their hotel. The FDD specifies that franchisees must use the Opera PMS (Property Management System) for hotel management. The Standardx will provide the services necessary to install access to this PMS. Additionally, franchisees are required to sign an agreement with The Standardx's designated supplier for connectivity services and training related to the PMS.
If a franchisee or their management company lacks in-house technology support, they are obligated to contract with a third-party technology consultant that meets The Standardx's qualifications for "break/fix" support. Furthermore, franchisees must use The Standardx's designated cyber endpoint protection and web filtering tools, entering into agreements with the suppliers of these services as necessary.
In addition to the above, The Standardx franchisees must participate in and comply with the terms of all mandatory marketing, reservation service, rate and room inventory management, advertising, cooperative advertising, guest frequency and loyalty, social responsibility, discount or promotional, customer award, customer loyalty, Internet, computer, training and operating programs, including a PMS that interfaces with the CRS or any other central reservation system that The Standardx adopts.