What services are included in the hosting and monitoring of The Standardx Property Management System?
The_Standardx Franchise · 2025 FDDAnswer from 2025 FDD Document
Schedule 1
HOSTED SYSTEM AND SERVICES
HOSTED SYSTEM
OPERA Property Management System (PMS) Applicable Property Interfaces
SERVICES
Hyatt shall be responsible for:
- (i) Installation of the Hosted Hardware at the Facility.
- (ii) Hosting and monitoring of the Property Management System.
- (iii) Hosting, monitoring, maintenance and support of the Third Party Software, and the Hosted Hardware.
- (iv) For clarity, with regard to the Hosted System: (i) scheduled maintenance; (ii) security and intrusion detection; and (iii) event reporting.
All Hosted Hardware shall be continually monitored and managed by Hyatt on a 24 x 7 x 365 basis.
As between Owner and Hyatt, all connectivity from the Owner's network to the Hosted System components in the Facility is the sole responsibility of Owner. All connectivity within the Facility is the sole responsibility of Hyatt. Owner's primary point of contact for support with respect to the Property Management System shall be Oracle, unless Owner is located in a region where Oracle does not provide support, in which case Owner's primary point of contact for such support shall be Oracle's designated support partner. If Owner is not able to obtain support from Oracle (or an Oracle designated support partner, as applicable), Owner may open a support ticket with the Hyatt Service Desk.
Source: Item 18 — OTHER INCOME (LOSS), NET (FDD pages 187–399)
What This Means (2025 FDD)
According to The Standardx's 2025 Franchise Disclosure Document, Hyatt is responsible for several services related to the Property Management System. These include the installation of Hosted Hardware at the Facility, as well as the hosting and monitoring of the Property Management System itself. Hyatt also handles the hosting, monitoring, maintenance, and support of Third Party Software and the Hosted Hardware.
For the Hosted System, The Standardx specifies that Hyatt is in charge of scheduled maintenance, security and intrusion detection, and event reporting. All Hosted Hardware is continually monitored and managed by Hyatt on a 24 x 7 x 365 basis, ensuring round-the-clock oversight.
The Standardx franchisee is responsible for all connectivity from their network to the Hosted System components within the Facility. Hyatt is responsible for all connectivity within the Facility. The franchisee's primary point of contact for support related to the Property Management System is Oracle, or Oracle's designated support partner if the franchisee is in a region where Oracle does not provide direct support. If the franchisee cannot obtain support from Oracle or its partner, they may open a support ticket with the Hyatt Service Desk.