Is The Standardx required to place trainers at the hotel for its opening, and if so, for how long?
The_Standardx Franchise · 2025 FDDAnswer from 2025 FDD Document
For the final part of our required initial training program, we send a pre-opening team of 2 to 3 trainers (at our option) to assist with training the Hotel staff on brand standards and related issues concerning the Hotel's opening. You must pay us a fee and our trainers' travel and living expenses. The trainers arrive at or before the opening and typically stay for a minimum of 7 nights (not including virtual training), although we may (at our option) conduct this training on more than 1 visit. There are no instructional materials or tasks that you must complete to our satisfaction. As of the date of this disclosure document, there is no predetermined agenda for this on-the-job training. The trainers will generally train Hotel managers and staff with aspects of day-to-day operations, including:
- Guest services
- Housekeeping and laundry efficiencies
- Food and beverage
- Front desk
- Culinary (if applicable)
- Hyatt systems, tools, and initiatives with hotel leaders
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 48–64)
What This Means (2025 FDD)
According to The Standardx's 2025 Franchise Disclosure Document, The Standardx will place trainers at the hotel for its opening. Specifically, The Standardx sends a pre-opening team of 2 to 3 trainers to assist with training the Hotel staff on brand standards. These trainers typically stay for a minimum of 7 nights.
The franchisee is responsible for paying The Standardx a fee, as well as covering the trainers' travel and living expenses. The training covers aspects of day-to-day operations, including guest services, housekeeping and laundry efficiencies, food and beverage, front desk, culinary (if applicable), and Hyatt systems, tools, and initiatives with hotel leaders.
This on-site training is part of The Standardx's required initial training program. The FDD specifies that the franchisee may not open the Hotel until Hotel personnel have completed all pre-opening training to The Standardx's satisfaction. The Standardx also conducts operations training and sales/events/revenue management training, which the Hotel's Core Management team and other personnel must complete before the Hotel's opening.