Regarding The Standardx System Standards, what policies and procedures are optional for the franchisee's use?
The_Standardx Franchise · 2025 FDDAnswer from 2025 FDD Document
| Provide you access to the System Standards. You must comply with the | |
|---|---|
| System Standards, as we periodically modify them, except for any employment-related or | |
| other policies and procedures which are clearly indicated in the System Standards as being | |
| for your optional use. We may communicate the System Standards to you using various | |
| means that we may periodically establish, including electronic media and/or written | |
| materials, and you must continuously monitor and access any updates to the System | |
| Standards or other aspects of the Hotel System. The System Standards and any passwords | |
| or other digital identifications necessary to access the System Standards are confidential. |
Any materials, guidance or assistance that we provide on employment-related policies or procedures, whether in the System Standards or otherwise, are solely for your (or your management company's) optional use. Those materials, guidance and assistance do not form part of the mandatory System Standards. You (or your approved management company) will determine to what extent, if any, these materials, guidance or assistance should apply to the Hotel's employees. We do not dictate or control labor or employment matters for franchisees and their employees. You (or your approved management company) are solely responsible for determining the terms and conditions of employment for all Hotel employees (including Core Management), for all decisions concerning the hiring, firing and discipline of Hotel employees, and for all other aspects of the Hotel's labor relations and employment practices. (Sections 3.2 and 4.3 of Franchise Agreement)
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- Provide revenue management services for the Hotel if you choose to acquire them or we determine that you must acquire them. (Revenue Management Services Program Schedule)
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- Provide field marketing program services for the Hotel if you choose to acquire them. (Field Marketing Program Schedule)
In addition to our mandatory initial training programs, we also offer various optional brand standard training courses for Hotel personnel during the Franchise Agreement's term. We typically update the menu of optional courses annually to address then current hotel and business needs. These optional offerings include discounted enrollment for eCornell's self-paced, facilitated courses and certificate programs specifically curated for hospitality professionals. We also make available other virtually-facilitated commercial services offerings and over 1,600 free, multi-lingual self-paced courses via our learning platform. In addition, we periodically offer optional instructor-led or virtual programs for a fee. You may, at your option, send Hotel personnel to some or all of these programs if you pay our then current fees. We typically conduct optional training programs either at our headquarters in Chicago, Illinois, at your Hotel, or at another operating Hyatt hotel. We offer optional brand standards training programs on an ongoing basis.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 48–64)
What This Means (2025 FDD)
According to The Standardx's 2025 Franchise Disclosure Document, franchisees must comply with the System Standards, as modified by The Standardx. However, any employment-related policies, procedures, materials, guidance, or assistance indicated in the System Standards are for the franchisee's optional use. These optional items do not form part of the mandatory System Standards.
The Standardx does not dictate or control labor or employment matters for franchisees and their employees. Franchisees are solely responsible for determining the terms and conditions of employment for all Hotel employees, including Core Management. This includes all decisions concerning the hiring, firing, and discipline of Hotel employees, and all other aspects of the Hotel's labor relations and employment practices.
Additionally, The Standardx offers various optional brand standard training courses for Hotel personnel during the Franchise Agreement's term. These optional offerings include discounted enrollment for eCornell's self-paced, facilitated courses and certificate programs specifically curated for hospitality professionals. The Standardx also makes available other virtually-facilitated commercial services offerings and over 1,600 free, multi-lingual self-paced courses via their learning platform. Franchisees may send Hotel personnel to some or all of these programs if they pay the then current fees. The Standardx typically conducts optional training programs either at their headquarters in Chicago, Illinois, at the franchisee's Hotel, or at another operating Hyatt hotel and offers optional brand standards training programs on an ongoing basis.
Furthermore, The Standardx will provide revenue management services and field marketing program services for the Hotel if the franchisee chooses to acquire them.