What is the limited warranty that The Standardx provides for its IT Project Management Services?
The_Standardx Franchise · 2025 FDDAnswer from 2025 FDD Document
Hyatt warrants that the IT Project Management Services will be performed in substantial accordance with the specifications set forth in Exhibit E.
If any IT Project Management Services do not comply with this warranty, Franchisee must notify Hyatt in writing within thirty (30) days after completion of the IT Project Management Services.
As to any valid warranty claim, Hyatt will at its option: (i) repair the defect; (ii) re-perform the defective IT Project Management Services; or (iii) refund sums paid by Franchisee to Hyatt for the defective IT Project Management Services.
Following expiration of the warranty period, Franchisee accepts the IT Project Management Services in their "AS-IS" condition.
The foregoing constitutes Franchisee's sole and exclusive remedies in response to a warranty claim.
Hyatt makes no representation or warranty with respect to: (1) software, equipment, or goods manufactured, developed or provided by others, including Franchisee; (2) use of the IT Project Management Services in a manner contrary to instructions from Hyatt; (3) use of the IT Project Management Services in combination with goods or IT Project Management Services not delivered by Hyatt; (4) defects caused by Franchisee; or (5) other events outside the control of Hyatt.
EXCEPT AS STATED ABOVE, HYATT MAKES NO OTHER REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, AS TO IT PROJECT MANAGEMENT SERVICES, GOODS OR SOFTWARE DELIVERED,
INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, QUALITY, PERFORMANCE, INTEGRATION, SECURITY, SYSTEM UPTIME, DATA INTEGRITY, OR TITLE. HYATT MAKES NO REPRESENTATIONS OR WARRANTIES THAT SYSTEM DISRUPTIONS, SECURITY BREACHES OR IMPAIRMENTS WILL NOT OCCUR AND DISCLAIMS ALL RELATED EXPRESS AND IMPLIED WARRANTIES. HYATT SHALL NOT BE LIABLE FOR ANY LOSS OF DATA, CORRUPTION OF DATA, OR NETWORK INSECURITY.
Source: Item 18 — OTHER INCOME (LOSS), NET (FDD pages 187–399)
What This Means (2025 FDD)
According to The Standardx's 2025 Franchise Disclosure Document, the company provides a limited warranty for its IT Project Management Services. The Standardx warrants that these services will be performed in substantial accordance with the specifications outlined in Exhibit E of the franchise agreement. This means that The Standardx guarantees a certain level of quality and adherence to the agreed-upon project plan.
If a franchisee believes that the IT Project Management Services do not meet the warranty standards, they must notify The Standardx in writing within thirty (30) days after the completion of the services. This timeframe is crucial, as failure to report within this period could void the warranty. Upon receiving a valid warranty claim, The Standardx has the option to either repair the defect, re-perform the defective services, or refund the sums paid by the franchisee for the unsatisfactory services. This provides some recourse for the franchisee if the services are not up to par.
It's important to note that after the warranty period expires, the franchisee accepts the IT Project Management Services in their "AS-IS" condition. This means that The Standardx is no longer liable for any defects or issues that may arise after this period. The remedies provided which include repair, re-performance, or refund, are the sole and exclusive options available to the franchisee in response to a warranty claim. The Standardx also makes no representations or warranties regarding software, equipment, or goods provided by others, use of the services contrary to instructions, use of the services in combination with goods not delivered by them, defects caused by the franchisee, or other events outside of their control.
Furthermore, The Standardx disclaims all other representations or warranties, express or implied, including those related to merchantability, fitness for a particular purpose, non-infringement, quality, performance, integration, security, system uptime, data integrity, or title. The Standardx does not guarantee that system disruptions or security breaches will not occur and disclaims all related warranties. They are also not liable for any loss or corruption of data, or network insecurity. This comprehensive disclaimer highlights the importance of franchisees understanding the limitations of the warranty and the potential risks involved.