factual

What kind of access does Hyatt reserve to a The Standardx franchisee's computer system?

The_Standardx Franchise · 2025 FDD

Answer from 2025 FDD Document

Hyatt reserves the right to access Franchisee's computer system independently to obtain sales information, occupancy information, and other data and information relating to the Hotel.

  • 11.6 Guest Information. All Guest Information is Hyatt's property and part of Confidential Information. Hyatt has the right from time to time during the Term, without notice to Franchisee, to access the Hotel's property management system and other computer systems to retrieve Guest Information. Hyatt and its Affiliates may use, and allow others to use, the Guest Information in any manner that Hyatt deems appropriate (subject to applicable law).

Source: Item 18 — OTHER INCOME (LOSS), NET (FDD pages 187–399)

What This Means (2025 FDD)

According to The Standardx's 2025 Franchise Disclosure Document, Hyatt reserves specific rights to access a franchisee's computer system. Hyatt can independently access the computer system to obtain sales information, occupancy information, and other data and information related to the hotel. This access allows Hyatt to monitor the hotel's performance and ensure compliance with system standards.

Additionally, Hyatt has the right to access the Hotel's property management system and other computer systems to retrieve Guest Information without prior notice to the franchisee. Hyatt and its affiliates can use this guest information in any manner they deem appropriate, subject to applicable law. This includes using the information for marketing purposes or to improve the overall guest experience across the brand.

These access rights are typical in franchising, as they allow the franchisor to maintain brand consistency, monitor performance, and leverage data for the benefit of the entire franchise system. However, franchisees should ensure they understand the scope of access and how their data will be used to protect their own interests and comply with privacy regulations.

Disclaimer: This information is extracted from the 2025 Franchise Disclosure Document and is provided for research purposes only. It does not constitute legal or financial advice. Consult with a franchise attorney before making any investment decisions.