What does The Standardx's GMU (General Manager University) consist of?
The_Standardx Franchise · 2025 FDDAnswer from 2025 FDD Document
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GMU
The Hotel's proposed general manager, whether newly hired or promoted, must attend GMU, which provides an overview of Hyatt's brand requirements and the tools made available by us in support of these requirements. GMU consists of self-paced eLearning, virtual instructor-led training, in-person training, learning assessments, and a final virtual presentation to our leadership team. The Hotel's proposed general manager must complete GMU (including the final learning
assessment and a virtual presentation to our leadership team) at least 6 months before the Hotel's opening date or within 6 months after the date of hire or promotion (as applicable) for a new general manager at an existing Brand Hotel. The Hotel's proposed general manager must complete the self-paced eLearning and virtual components of GMU at least 3 months before the Hotel's opening date or within 3 months after the date of hire or promotion (as applicable) for a new general manager at an existing Brand Hotel. The required in-person training component is a 3 day workshop at our corporate headquarters in Chicago, Illinois or at a Hyatt hotel location we specify, and gives the general manager an opportunity to meet our affiliates' personnel who will be providing training. The Hotel's proposed general manager must complete the in-person training component at least 3 months before the Hotel's opening date or within 3 months after the date of hire or promotion (as applicable) for a new general manager at an existing Brand Hotel. Our SVP Global Franchise Operations & Owner Relations supervises this orientation, for which we maintain an ongoing schedule adjusting to the volume of general manager hires. General managers must consistently participate in all aspects of GMU in order to successfully complete it.
In the case of a general manager vacancy, the owner/operator must adhere to our standards related to the timing of filling the vacancy with a permanent or interim general manager. If a permanent general manager has not been identified for more than 6 months after the original vacancy, the owner/operator must identify a leader as an interim general manager to complete GMU. Once the general manager vacancy has been permanently filled, the new permanent general manager will also be required to complete GMU, unless we waive the requirement for a particular individual.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 48–64)
What This Means (2025 FDD)
According to The Standardx's 2025 Franchise Disclosure Document, the General Manager University (GMU) is a mandatory training program for the hotel's proposed general manager. This program is designed to provide an overview of The Standardx's brand requirements and the tools available to support these requirements. GMU is required for newly hired or promoted general managers.
The GMU program includes several components: self-paced eLearning, virtual instructor-led training, in-person training, learning assessments, and a final virtual presentation to The Standardx's leadership team. The in-person training is a 3-day workshop held at The Standardx's corporate headquarters in Chicago, Illinois, or at a Hyatt hotel location specified by The Standardx. This workshop allows the general manager to meet personnel who will be providing training.
The general manager must complete GMU, including the final learning assessment and virtual presentation, at least 6 months before the hotel's opening date or within 6 months after being hired or promoted. The self-paced eLearning and virtual components must be completed at least 3 months before the hotel's opening date or within 3 months of hire or promotion. The in-person training component must also be completed at least 3 months before the hotel's opening date or within 3 months of hire or promotion. General managers must consistently participate in all aspects of GMU to successfully complete it. The total hours for GMU range from 53-58 hours, including 8 hours of virtual instructor-led training on brand standards, 24 hours on operational systems, and 1-2 hours for the knowledge assessment and virtual presentation.