Is the Franchisee or Hyatt responsible for providing a safe and secure environment at The Standardx hotel?

According to The Standardx's 2025 Franchise Disclosure Document, the franchisee, and not Hyatt, is responsible for providing a safe and secure environment at the hotel and site for guests, employees, and members of the public. This means that the franchisee bears the primary responsibility for ensuring the safety and security of everyone on the premises.

This responsibility includes implementing security measures, training staff on safety protocols, and maintaining a secure environment. The franchisee must take proactive steps to protect guests, employees, and the public from potential harm or threats. This obligation extends to the entire hotel premises, including guest rooms, common areas, and external grounds.

While Hyatt may provide System Standards and guidelines related to safety and security, the ultimate responsibility for implementing and maintaining these standards rests with the franchisee. This allocation of responsibility is typical in franchising, where the franchisee manages the day-to-day operations and is accountable for maintaining a safe environment. Prospective franchisees should carefully consider the implications of this responsibility and ensure they have the resources and expertise to meet these obligations.