Under what circumstances must a Surestay Hotel By Best Western franchisee indemnify AutoClerk?

The 2025 Franchise Disclosure Document for Surestay Hotel By Best Western indicates that a franchisee's obligation to indemnify AutoClerk does not apply if an action or loss arises from specific circumstances.

Specifically, according to the FDD, Surestay Hotel By Best Western franchisees are not obligated to indemnify AutoClerk to the extent that an action or loss arises from or is related to (i) access to or use of the service in combination with any hardware, system, network, or other service not provided or authorized by AutoClerk, including Customer Content or any third party materials, or (ii) modification of the Service other than modifications made or authorized by AutoClerk.

In simpler terms, Surestay Hotel By Best Western franchisees are not responsible for covering AutoClerk's losses or legal liabilities if those issues stem from using the AutoClerk service with unauthorized hardware/software or from modifications to the service not approved by AutoClerk. This clarifies the scope of the franchisee's responsibility regarding indemnification, protecting them from liabilities arising from factors outside their direct control or from unapproved alterations to the AutoClerk system.