Who is required to complete the training program for a Surestay Hotel By Best Western, and when must it be completed?

According to Surestay Hotel By Best Western's 2025 Franchise Disclosure Document, the general manager and other key personnel of the hotel are required to complete a training program. This program is designed for the operation of the hotel under the Surestay Hotel By Best Western system. The training must be completed prior to the hotel's Opening Date. The training site will be designated by Surestay Hotel By Best Western.

The franchisee is responsible for covering all fees and charges associated with their personnel attending the training programs, if any are required by Surestay Hotel By Best Western. Additionally, the franchisee must cover all travel, lodging, and other expenses incurred by themselves or their employees while attending these programs.

This requirement ensures that the key staff members are well-prepared and knowledgeable about the Surestay Hotel By Best Western system before the hotel begins operations. By mandating this training, Surestay Hotel By Best Western aims to maintain consistent standards and quality across all its franchised locations. This also helps in the smooth integration of the hotel into the Surestay system and ensures that the staff can effectively manage the hotel according to the franchisor's guidelines.