Are Surestay Hotel By Best Western's quality assurance inspections announced or unannounced?
Surestay_Hotel_By_Best_Western Franchise · 2025 FDDAnswer from 2025 FDD Document
Administer a quality assurance program for the System that may include conducting periodic inspections and audits (at least once every 12 months on an unannounced basis) of the Hotel to ensure compliance with System Standards. (Franchise Agreement, Section 4.5).
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 53–60)
What This Means (2025 FDD)
According to Surestay Hotel By Best Western's 2025 Franchise Disclosure Document, the company administers a quality assurance program that includes periodic inspections and audits of the hotel. These inspections occur at least once every 12 months and are conducted on an unannounced basis.
For a prospective franchisee, this means that Surestay Hotel By Best Western will inspect the hotel property without prior notice to ensure compliance with the System Standards. These standards are detailed in the Manual, which includes all the specifications, requirements, criteria, and policies for operating a Surestay Hotel By Best Western.
The unannounced nature of these inspections ensures that the hotel consistently meets the brand's standards, as the franchisee must always be prepared for an inspection. This helps maintain the quality and consistency of the Surestay Hotel By Best Western brand across all locations. Franchisees should be familiar with the standards outlined in the Manual to ensure they are always in compliance and prepared for these unannounced inspections.