When is the Overall Experience Threshold Fee due for a Surestay Hotel By Best Western?
Surestay_Hotel_By_Best_Western Franchise · 2025 FDDAnswer from 2025 FDD Document
| Type of Fee | Amount | Due Date | Remarks |
|---|---|---|---|
| Overall Experience Threshold Fee | $2,500 fee per default. | Due and payable upon statement receipt. | Assessed for your second and each subsequent consecutive instance of failing to meet or exceed the SureStay North America GSS Program Overall Experience threshold. |
Source: Item 6 — OTHER FEES (FDD pages 24–35)
What This Means (2025 FDD)
According to Surestay Hotel By Best Western's 2025 Franchise Disclosure Document, the Overall Experience Threshold Fee is $2,500 per default. This fee is due and payable upon statement receipt.
The Overall Experience Threshold Fee is assessed if a Surestay Hotel By Best Western franchisee fails to meet or exceed the SureStay North America GSS Program Overall Experience threshold for the second consecutive instance, and for each subsequent consecutive failure.
This means that maintaining satisfactory guest service scores is critical for Surestay Hotel By Best Western franchisees to avoid incurring this fee. Franchisees should pay close attention to guest feedback and implement strategies to improve guest satisfaction to remain above the threshold and avoid the $2,500 charge.