What are the exceptions to AutoClerk's indemnification obligations to Surestay Hotel By Best Western franchisees?

According to the 2025 Surestay Hotel By Best Western Franchise Disclosure Document, AutoClerk's indemnification obligations do not apply if an action or loss arises from specific circumstances. Namely, if the action or loss is related to (i) access to or use of the Service in combination with any hardware, system, network, or other service not provided or authorized by AutoClerk.

In simpler terms, Surestay Hotel By Best Western franchisees cannot seek indemnification from AutoClerk if the issue stems from using the service (likely AutoClerk's property management system) in conjunction with unauthorized or non-provided hardware, systems, networks, or other services. This means franchisees must use the AutoClerk service as intended and with approved integrations to be eligible for indemnification.

This condition protects AutoClerk from liabilities arising from franchisees' modifications or unauthorized integrations with other systems. For a prospective Surestay Hotel By Best Western franchisee, this highlights the importance of adhering to approved technology configurations and seeking authorization before integrating any third-party services with AutoClerk's system. Failure to do so could void AutoClerk's indemnification obligations, leaving the franchisee solely responsible for any resulting issues or losses.