Who has day-to-day control of the business and operation of a Surestay Hotel By Best Western?
Surestay_Hotel_By_Best_Western Franchise · 2025 FDDAnswer from 2025 FDD Document
You acknowledge that, although we provide consultation services and advice, you have exclusive day-to-day control of the business and operation of the Hotel and we do not in any way possess or exercise such control.
Source: Item 23 — Receipts (FDD pages 88–286)
What This Means (2025 FDD)
According to Surestay Hotel By Best Western's 2025 Franchise Disclosure Document, the franchisee has exclusive day-to-day control of the business and operation of the hotel. While Surestay Hotel By Best Western may offer consultation services and advice in areas such as operations, facilities, and marketing, the franchisee retains control over the hotel's daily activities.
This means that as a Surestay Hotel By Best Western franchisee, you are responsible for making the daily decisions about how the hotel is run. This includes managing staff, handling customer service issues, and ensuring that the hotel meets Surestay Hotel By Best Western's standards.
However, it's important to note that while you have day-to-day control, you must still operate the hotel in compliance with the franchise agreement and Surestay Hotel By Best Western's standards. This includes maintaining minimum ratings, scores, or rankings required by Surestay Hotel By Best Western, using the Surestay Hotel By Best Western System, and providing high-quality lodging services to the public.