Where does the Customer Service training for Surestay Hotel By Best Western take place?
Surestay_Hotel_By_Best_Western Franchise · 2025 FDDAnswer from 2025 FDD Document
| Subject | Hours of Classroom Training | Hours of On-The- Job Training | Location |
|---|---|---|---|
| Customer Service | 6 | 2 | The Hotel or another location we designate |
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 53–60)
What This Means (2025 FDD)
According to Surestay Hotel By Best Western's 2025 Franchise Disclosure Document, the Customer Service training consists of 6 hours of classroom training and 2 hours of on-the-job training. This training will take place either at the franchisee's hotel or at another location designated by Surestay Hotel By Best Western.
This means that new Surestay Hotel By Best Western franchisees and their staff will receive specific training on how to provide quality customer service. The flexibility in training location (either at the hotel itself or another designated site) allows Surestay Hotel By Best Western to tailor the training approach based on the franchisee's needs and available resources.
The blended approach of classroom and on-the-job training is a common practice in the franchise industry, allowing for both theoretical knowledge transfer and practical skill development. The fact that Surestay Hotel By Best Western specifies the hours dedicated to each type of training demonstrates a structured approach to ensuring franchisees are well-prepared in customer service. Franchisees should confirm with Surestay Hotel By Best Western what factors determine the training location and if there are any additional costs associated with training at a non-hotel site.