How are the standards for a Springhill Suites By Marriott franchise made available to franchisees?
Springhill_Suites_By_Marriott Franchise · 2025 FDDAnswer from 2025 FDD Document
Standards are made available to you through an online resource. This resource contains a complete listing of SpringHill Suites standards. The resource contains approximately 700 pages of information concerning the following subjects:
- Communications
- Engineering
- Event Management
- Finance and Accounting
- Fitness Center & Recreation
- Food and Beverage
- Food Safety
- Front Office
- Global Design
- Golf
- Guest Experience/Service
- Housekeeping
- Human Resources
- Loyalty Program Marriott Bonvoy
- Maintenance
- Quality Assurance
- Procurement
- Programs
- Retail
- Risk Management
- Sales, Marketing and Revenue Management
- Sustainability
- Technology
- Training
Architecture and Construction
A comprehensive, detailed online guide for all pertinent Architecture and Construction ("A&C") documents is available on LOBO for all SpringHill Suites hotels. The guide is filled with information relating to the design and construction of SpringHill Suites hotels and acts as a resource for all applicable personnel involved in the conversion or development of a SpringHill Suites hotel.
Opening Your Hotel Checklists
These online checklists outline pertinent information on pre-opening activities in the following areas:
Brand Overview
Timeline
A&C
Interior Design
Procurement
Systems
Sales and Marketing
Operations
Franchise Accounting Handbook
Source: Item 17 — , "Renewal, Termination, Transfer, and Dispute Resolution," is amended by the addition of the following paragraph(s) at the conclusion of the Item: (FDD pages 285–553)
What This Means (2025 FDD)
According to the 2025 Springhill Suites By Marriott Franchise Disclosure Document, the brand standards are provided to franchisees through an online resource. This resource is comprehensive, containing approximately 700 pages of information.
The online resource covers a wide array of subjects relevant to the operation of a Springhill Suites By Marriott hotel. These subjects include communications, engineering, event management, finance and accounting, fitness center and recreation, food and beverage, food safety, front office, global design, golf, guest experience/service, housekeeping, human resources, the Marriott Bonvoy loyalty program, maintenance, quality assurance, procurement, programs, retail, risk management, sales, marketing and revenue management, sustainability, technology, and training.
In addition to the general standards, Springhill Suites By Marriott provides a detailed online guide for Architecture and Construction (A&C) documents on LOBO, which is a resource for personnel involved in hotel conversion or development. Online checklists are also available, outlining pre-opening activities related to brand overview, timeline, A&C, interior design, procurement, systems, sales and marketing, operations, and the Franchise Accounting Handbook.