What standard Program business processes must a Springhill Suites By Marriott franchisee comply with?

According to the 2025 Springhill Suites By Marriott FDD, franchisees participating in the Multi-Hotel Sales (MHS) Shared Service Program must adhere to several standard business processes. These include supporting effective event management, utilizing the Program's group and catering turnover process, and ensuring proper billing procedures are followed. Franchisees are also required to make all hotel group and catering inventory accessible to the appropriate Program sales channels, such as the Regional Multi Hotel Sales Team, Centralized Multi Hotel Sales Team, or Multi Hotel Sales Local Catering Team. They must maintain function space availability within the standard Marriott sales system, using either the Function Space Inventory (FSI) feature of Sales Force Automation (SFAWeb) for Marriott Select Brand hotels or Consolidated Inventory/Total Yield (CI/TY) for Full Service hotels.

All leads for group or catering business that fall within the Program's participation parameters must be directed to the relevant Program sales channel. Sales agreements must include a clause specifying that the agreement is solely between the hotel and the organization, not Marriott International, Inc. or its affiliates, and that the hotel is independently responsible for fulfilling its obligations. Franchisees must countersign all sales agreements within 24 hours or as required by the applicable business process and provide the Program with a list of authorized hotel signers.

Furthermore, franchisees must comply with specific Program business processes, including OM1.1 Local Catering Events (if applicable), OM1.3 Affiliate Process, OM2.5 Business Evaluation, BE Express Job Aid (available on marriott.com), OM4.2 Letter of Intent (optional), OM8.2 Pop-Up Business for Property Sales & Sales Office, OM8.3.2 Transient High Touch Bookings, and Opportunity Distribution (Front Office Team), with different versions for Full-Service hotels (OM8.4) and Marriott Select Brands (OM8.4.1). These detailed requirements highlight the importance of adhering to Marriott's standardized processes to ensure consistency and efficiency across the Springhill Suites By Marriott brand.