What are the requirements for a Springhill Suites By Marriott hotel's cleanliness policy?
Springhill_Suites_By_Marriott Franchise · 2025 FDDAnswer from 2025 FDD Document
We have developed cleanliness standards that are updated periodically. If we change our cleanliness standards, you must promptly comply with the changes at your expense. You are solely responsible for establishing and enforcing a cleanliness policy for your hotel. The policy must: (a) comply with applicable laws and regulations; (b) meet or exceed the requirements of our cleanliness standards; (c) not include any items or requirements that may adversely affect the reputation of the hotel or system; and (d) take into account our recommendations and guidelines issued by the AH&LA and Centers for Disease Control and Prevention. You should consult with legal counsel and advisors in the process of developing and implementing a cleanliness policy for your hotel.
We will provide and update our standards and specifications in writing, or make them available to you in digital, electronic, or computerized form. Modifications generally are based on input from our employees, hotel managers, franchisees, owners, and guests.
Source: Item 8 — RESTRICTIONS ON SOURCES OF PRODUCTS AND SERVICES (FDD pages 70–75)
What This Means (2025 FDD)
According to the 2025 Springhill Suites By Marriott Franchise Disclosure Document, franchisees are responsible for establishing and enforcing a cleanliness policy for their hotel. This policy must adhere to several requirements. First, it must comply with all applicable laws and regulations. Second, the policy must meet or exceed the cleanliness standards set by Springhill Suites By Marriott, which are updated periodically. Franchisees are responsible for complying with these changes at their own expense. Third, the cleanliness policy cannot include any items or requirements that could negatively affect the reputation of the hotel or the Springhill Suites By Marriott system. Finally, the policy should consider recommendations and guidelines issued by the AH&LA (American Hotel & Lodging Association) and the Centers for Disease Control and Prevention. Springhill Suites By Marriott will provide its cleanliness standards and specifications in writing or digital form, with modifications based on input from employees, hotel managers, franchisees, owners, and guests.
In practical terms, this means a prospective Springhill Suites By Marriott franchisee needs to be prepared to develop a comprehensive cleanliness policy that not only meets legal requirements but also aligns with the brand's standards and industry best practices. This involves staying updated with Springhill Suites By Marriott's evolving cleanliness standards and incorporating feedback from relevant sources. The franchisee should also be prepared to invest in any necessary changes to comply with these standards.
It is highly recommended that franchisees consult with legal counsel and advisors during the development and implementation of their cleanliness policy to ensure compliance and mitigate potential risks. This proactive approach can help protect the hotel's reputation and maintain consistency within the Springhill Suites By Marriott system. Failing to adhere to these cleanliness standards could result in penalties or damage to the hotel's reputation, impacting its performance and profitability.