What does Springhill Suites By Marriott provide to hotel staff for operating system hotels?
Springhill_Suites_By_Marriott Franchise · 2025 FDDAnswer from 2025 FDD Document
Computer System Requirements
Except for any item designated as optional, you must purchase, lease, or license from us or our designee, and use in your hotel, the following computer systems, software, and applications, and pay the charges specified below, which include your share of the costs for developing, maintaining, updating, upgrading, and supporting such systems and software:
(1) Property Management System. You must use the property management system that we designate (the "PMS"). The PMS is used for front office, back-of-the-house, and other hotel operations. The cost to implement the PMS for a typical SpringHill Suites hotel is estimated to range from $66,700 to $86,700, This estimate includes the cost of hardware, software, installation, PMS and reservation system training, and the meal and travel costs we will incur to send a training team to your hotel. This range does not include the cost of lodging for the training team, which you must pay. The ongoing Marriott support costs for the PMS are covered by the Program Services Contribution.
The current, approved PMS will be replaced with a new system to be designated by us. This transition is expected to occur between 2026 and year-end 2027. The amount payable to us for pre-opening technology planning and installation services associated with the implementation of the new PMS, as well as the reservation system and yield management system, will range from approximately $66,000 to $106,000. The third-party costs associated with implementing the new PMS will range from approximately $9,000 to $11,000. Certain franchisees may be required to commence operating under the current, approved system and replace it with the new system at a later date. The cost of transitioning from the current approved PMS to the new system will range from approximately $5,150 to $14,520 plus $59 to $91 per guestroom at the hotel. The transition process will consist of a series of key milestones that you must complete in a timely manner (approximately 7 milestones). If you fail to timely complete any key milestone in the transition process, we may complete the milestone on behalf of the hotel, at a cost ranging from $7,000 to $20,000 per milestone. Hotels participating in revenue management advisory services must pay an additional $2,700 for revenue management advisory services associated with the transition. The ongoing cost of the new PMS will be covered by the Program Services Contribution. The ongoing third-party costs associated with the new PMS will range from approximately $7,000 to $15,000.
Your costs may differ materially from these estimates depending on the number of guestrooms and interfaces at your hotel and any optional hardware or additional services you choose. You must install our two-way interface to the PMS, and, depending on the types and quantities of PCs, terminals, and printers in the hotel, there could be additional equipment purchases. The PMS server(s) must be updated or replaced every four years, or as needed to meet evolving application requirements.
- (2) Opportunity Management Systems. You must implement an opportunity management system at your hotel.
Source: Item 10 — FINANCING (FDD pages 80–100)
What This Means (2025 FDD)
According to the 2025 Springhill Suites By Marriott Franchise Disclosure Document, Springhill Suites By Marriott provides several computer systems, software, and applications that are essential for hotel staff in operating system hotels. These include a Property Management System (PMS) used for front office, back-of-the-house, and other hotel operations. The cost to implement the PMS ranges from $66,700 to $86,700 for a typical SpringHill Suites hotel, covering hardware, software, installation, PMS and reservation system training, and the meal and travel costs for the training team sent to the hotel. The franchisee, however, must cover the lodging costs for the training team.
Additionally, Springhill Suites By Marriott mandates the use of a designated reservation system and yield management system, which assists with reservations, check-in, charge posting, accounts receivable, night audit, check-out, housekeeping, and guest history. The yield management system is a web-based tool that provides forecasting and inventory recommendations, interfacing with the hotel's PMS. The initial costs for these systems are included in the PMS system costs, and ongoing costs are covered by the Program Services Contribution.
Furthermore, Springhill Suites By Marriott requires franchisees to implement associate alert devices with geolocation capabilities, enabling staff to summon assistance during emergencies. These devices must be provided to each staff member regularly interacting with guests in enclosed spaces. The implementation cost ranges from $22,000 to $36,000, including a $283 implementation fee payable to Springhill Suites By Marriott, with ongoing costs of approximately $2.00 per guestroom and public space per month for vendor support. The franchise also provides access to Marriott Global Source (MGS), an intranet website with standards, communications, and quality assurance information, and the MDash portal, which offers a summary of key hotel performance metrics. The ongoing usage and support costs for MGS and MDash are covered by the Program Services Contribution.