Who imposes the Program Services Contribution for Springhill Suites By Marriott?
Springhill_Suites_By_Marriott Franchise · 2025 FDDAnswer from 2025 FDD Document
o the project and the system.
- 4 We have established a program services contribution to cover the cost of certain programs, systems, and services ("Program Services Contribution"), including: (a) advertising, sales and marketing, promotion programs and related research that are funded through the Marketing Fund described in Item 11; (b) a reservation system; (c) the ongoing cost of certain electronic systems, including a yield management system, our support of a property management system, our support of a guest feedback tracking and management system, certain costs associated with the mobile key component of the hotel's guestroom lock system, a digital guest services system, an electronic customer folio delivery system, a virtual private network, the provision of a limited number of hotel-based Marriott.com email addresses, an intranet website supplying information such as standards and quality assurance information, the MDash system, our support of encrypted payment processing, a guest experience platform, and a web-based tool that generates discount forms and cards for associates; (d) a guest satisfaction survey system and an annual audit under the Audit Program; (e) a centralized travel agent commission processing program; and (f) one license for the Marriott Environmental Sustainability Hub ("MESH").
Source: Item 6 — B. Other Fees That May Apply to Your Transaction (FDD pages 32–64)
What This Means (2025 FDD)
According to the 2025 Springhill Suites By Marriott FDD, Springhill Suites By Marriott has established the Program Services Contribution. This contribution is designed to cover the costs of specific programs, systems, and services that Springhill Suites By Marriott provides. These include advertising, sales and marketing, promotion programs, a reservation system, and the ongoing cost of certain electronic systems.
The Program Services Contribution also covers costs related to a guest satisfaction survey system, an annual audit under the Audit Program, a centralized travel agent commission processing program, and one license for the Marriott Environmental Sustainability Hub (MESH). The funds collected through this contribution are used to cover Springhill Suites By Marriott's costs of development, maintenance, support, management, oversight, administration, salaries, and overhead, including collection and accounting.
Springhill Suites By Marriott may spend all contributions in the year they are collected or carry forward excess contributions into future years. If expenditures exceed the amounts collected, Springhill Suites By Marriott may make loans to cover the shortfalls. Springhill Suites By Marriott retains the right to modify or discontinue the Program Services Contribution at any time and is not the trustee of this contribution, and has no fiduciary duty to franchisees regarding it.