What is a Springhill Suites By Marriott franchisee required to do if the cleanliness standards are changed?
Springhill_Suites_By_Marriott Franchise · 2025 FDDAnswer from 2025 FDD Document
We have developed cleanliness standards that are updated periodically. If we change our cleanliness standards, you must promptly comply with the changes at your expense. You are solely responsible for establishing and enforcing a cleanliness policy for your hotel. The policy must: (a) comply with applicable laws and regulations; (b) meet or exceed the requirements of our cleanliness standards; (c) not include any items or requirements that may adversely affect the reputation of the hotel or system; and (d) take into account our recommendations and guidelines issued by the AH&LA and Centers for Disease Control and Prevention. You should consult with legal counsel and advisors in the process of developing and implementing a cleanliness policy for your hotel.
We will provide and update our standards and specifications in writing, or make them available to you in digital, electronic, or computerized form. Modifications generally are based on input from our employees, hotel managers, franchisees, owners, and guests.
Source: Item 8 — RESTRICTIONS ON SOURCES OF PRODUCTS AND SERVICES (FDD pages 70–75)
What This Means (2025 FDD)
According to Springhill Suites By Marriott's 2025 Franchise Disclosure Document, if the franchisor changes the cleanliness standards, franchisees must promptly comply with the changes at their own expense. This means that any costs associated with implementing new cleanliness protocols, purchasing new cleaning supplies, or training staff on updated procedures will be the responsibility of the franchisee.
In addition to adhering to Springhill Suites By Marriott's cleanliness standards, franchisees are also responsible for establishing and enforcing their own cleanliness policy for their hotel. This policy must comply with all applicable laws and regulations, meet or exceed the franchisor's cleanliness standards, and avoid any items or requirements that could negatively impact the hotel's or the system's reputation. The policy should also consider recommendations and guidelines issued by the AH&LA (American Hotel & Lodging Association) and the Centers for Disease Control and Prevention.
Prospective Springhill Suites By Marriott franchisees should be aware of the potential costs associated with complying with changes to cleanliness standards. These costs can include purchasing new equipment or supplies, training staff, and modifying existing procedures. Franchisees should also consult with legal counsel and advisors when developing and implementing their own cleanliness policies to ensure compliance with all applicable laws and regulations.