When must a Springhill Suites By Marriott franchisee countersign all sales agreements?

According to the 2025 Springhill Suites By Marriott Franchise Disclosure Document, a franchisee participating in the Multi-Hotel Sales (MHS) Shared Service Program must countersign all sales agreements within 24 hours, or as required by the applicable business process. Additionally, the franchisee must provide a program list of authorized hotel signers. This requirement is part of the franchisee's responsibilities within the MHS program.

This requirement ensures timely execution and adherence to the sales agreements. By countersigning within the specified timeframe, the franchisee confirms their agreement to the terms and conditions outlined in the sales agreement. This also helps to maintain efficient business operations and compliance with the program's standards.

The clause included in all sales agreements clarifies that the agreement is between the hotel and the organization, not Marriott International, Inc. or its affiliates. The hotel, as an independent franchisee, is solely responsible for fulfilling its obligations under the agreement, and Marriott International, Inc. does not guarantee or warrant the hotel's obligations. This distinction is important for managing expectations and liabilities among the parties involved.

Compliance with standard program business processes is also required, including processes related to local catering events, affiliate processes, business evaluations, letters of intent, pop-up business for property sales, transient high-touch bookings, and opportunity distribution. These processes are designed to ensure consistency and quality in the delivery of services and to maximize sales opportunities for the hotel.