Is there a specific department within Sonesta Simply Suites that handles franchisee conflicts?
Sonesta_Simply_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
We have established a brand advisory board (the "Brand Advisory Board") for hotels operated under the Marks, Sonesta Hotels and Resorts Marks, ES Suites Marks, Select Marks, and Essential Marks (the "Advisory Board Hotels"). The Brand Advisory Board is comprised of representatives (owners) of owned and franchised Advisory Board Hotels located in the United States and Canada. The purpose of the Brand Advisory Board is to consider, discuss and advise SRLHF on, among other things, the implementation of actions, initiatives, programs and standards relating to the Advisory Board Hotels. We may expand the Brand Advisory Board to include representatives from other Network Brands, or we may create one or more separate advisory boards for participants in other Network Brands. We have the right to change, merge or dissolve the Brand Advisory Board. You can reach the Brand Advisory Board by contacting Jordan Langlois at 400 Centre Street, Newton, Massachusetts 02458, (954) 254-3539 jordan.langlois@sonesta.com.
Source: Item 1 — of this disclosure document for all Network Brands and do not maintain physically separate offices and training facilities for each Network Brand. While we do not anticipate conflicts between franchisees of different brands, we will analyze any future conflict and take action (if any) that we deem appropriate. (FDD page 62)
What This Means (2025 FDD)
The 2025 Franchise Disclosure Document for Sonesta Simply Suites does not explicitly mention a specific department dedicated to handling franchisee conflicts. However, it does state that Sonesta Simply Suites has established a Brand Advisory Board for hotels operated under the Sonesta Hotels and Resorts Marks, ES Suites Marks, Select Marks, and Essential Marks. This board is comprised of representatives (owners) of owned and franchised Advisory Board Hotels located in the United States and Canada. The purpose of the Brand Advisory Board is to consider, discuss and advise SRLHF on, among other things, the implementation of actions, initiatives, programs and standards relating to the Advisory Board Hotels. You can reach the Brand Advisory Board by contacting Jordan Langlois at 400 Centre Street, Newton, Massachusetts 02458, (954) 254-3539 jordan.langlois@sonesta.com.
Item 20 includes information on the Brand Advisory Board, which serves as a point of contact for franchisees to discuss and advise on various aspects of the Sonesta Simply Suites system. While not explicitly a conflict resolution department, the Brand Advisory Board offers a channel for franchisees to voice concerns and provide input on brand-related matters.
Prospective franchisees should inquire with Sonesta Simply Suites about the specific processes and personnel involved in addressing and resolving franchisee conflicts. Understanding the mechanisms in place for conflict resolution is crucial for any franchisee to ensure a healthy and productive relationship with the franchisor.