What does the term 'Computer System' include for a Sonesta Simply Suites franchise?
Sonesta_Simply_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
We may modify specifications for, and components of, the Computer System.
Our modification of specifications for the Computer System, and other technological developments or events, might require you to purchase, lease, or license new or modified computer hardware or software and to obtain service and support for the Computer System.
You agree to incur the costs of obtaining the computer hardware and software comprising the Computer System (or additions and modifications) and required service or support, regardless of whether those costs are fully amortizable over this Agreement's remaining term.
We have no obligation to reimburse you for any Computer System costs.
Within 60 days after we advise you of changes to the Computer System, you agree to implement such changes, and if necessary, procure any additional equipment, components, hardware, or software we designate.
You must at all times during the Term ensure that your Computer System, as modified, meets our Brand Standards and functions properly.
You acknowledge and agree that we are not responsible for, and you will hold us harmless with respect to, any planned or unplanned downtime, interruption, unavailability, or failure of any third-party software, hardware, services, and equipment.
You agree that we or our affiliates may condition any license of proprietary software to you, or your use of technology that we or our affiliates develop or maintain, on your signing a software license agreement or similar document that we or our affiliates prescribe to regulate your use of, and our and your respective rights and responsibilities with respect to, the software or technology. We and our affiliates may charge you a monthly or other fee for any proprietary software or technology that we or our affiliates license to you and for other maintenance and support services that we or our affiliates provide during the Term.
Although you agree to buy, use, and maintain the Computer System according to our standards and specifications, you will have sole and complete responsibility for: (1) the acquisition, operation, maintenance, and upgrading of the Computer System; (2) the manner in which your Computer System interfaces at our specified levels of connection speed with our and any third party's computer system; and (3) any and all consequences if the Computer System is not properly operated, maintained, and upgraded.
You will not maintain more than one Property Management System or Revenue Management System in connection with the operation of your Hotel. All OTAs (as defined in Section 4.G) and other
Source: Item 22 — CONTRACTS (FDD pages 79–80)
What This Means (2025 FDD)
According to the 2025 Franchise Disclosure Document, Sonesta Simply Suites may modify the specifications and components of the Computer System, potentially requiring franchisees to purchase, lease, or license new or modified computer hardware or software, and to obtain service and support for the Computer System. The franchisee bears the costs of these acquisitions, additions, or modifications, regardless of whether these costs can be fully amortized over the remaining term of the agreement, and Sonesta Simply Suites has no obligation to reimburse these costs.
Within 60 days of being advised of changes to the Computer System, the franchisee must implement these changes and procure any additional equipment, components, hardware, or software designated by Sonesta Simply Suites. The franchisee must ensure that the Computer System meets brand standards and functions properly throughout the term of the agreement.
Sonesta Simply Suites is not responsible for any downtime, interruption, unavailability, or failure of third-party software, hardware, services, and equipment. Sonesta Simply Suites or its affiliates may require franchisees to sign a software license agreement to regulate the use of technology, and may charge a monthly or other fee for proprietary software, technology, maintenance, and support services.
While the franchisee is responsible for buying, using, and maintaining the Computer System according to Sonesta Simply Suites' standards, the franchisee has sole responsibility for the acquisition, operation, maintenance, and upgrading of the Computer System; the manner in which the Computer System interfaces with Sonesta Simply Suites' and third parties' computer systems; and any consequences resulting from improper operation, maintenance, or upgrades. The franchisee is prohibited from maintaining more than one Property Management System or Revenue Management System in connection with the operation of their Sonesta Simply Suites hotel.