What technology standards and computer systems are Sonesta Simply Suites franchisees required to implement?
Sonesta_Simply_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
ou are constructing a new Brand Hotel, you will execute the New Construction Rider, attached hereto as Exhibit D-2, simultaneously with this Agreement.
- Technology Standards & Computer System. You will purchase or license, install, utilize, and maintain at your Hotel, at your sole cost, and at then-current pricing or fees as provided by us or the applicable third-party provider, all software, hardware, services, and equipment that we or our affiliates license, sell to, or require you to purchase or lease in operation of your Hotel (the "Computer System"). "Computer System" shall include any data processing systems specified or required by us or our affiliates for use by Brand Hotels, including, but not limited to, guest check-in, reservation (the "Central Reservation System"), property management (the "Property Management System"), revenue management (the "Revenue Management System") or other statistical reporting systems. You will pay a one-time reservation implementation fee ranging from $650 to $1,745 upon your Hotel becoming active in the Central Reservation System which is charged by our third-party Central Reservation System provider but invoiced and collected by us. You will be responsible for all costs incurred in fulfilling your obligations hereunder, including, without limitation, costs and fees for data circuit charges, and supplies used in the operation and maintenance of the Computer System. You also agree to maintain all specified points of high-speed Internet connection. You agree to make Wi-Fi and an in-room entertainment system available to your Hotel's guests, free of charge to them and to install, subject to our specifications, a branded internet landing page for your quests' access to Wi-Fi. We may modify specifications for, and components of, the Computer System. Our modification of specifications for the Computer System, and oth
Source: Item 22 — CONTRACTS (FDD pages 79–80)
What This Means (2025 FDD)
According to Sonesta Simply Suites' 2025 Franchise Disclosure Document, franchisees must purchase, license, install, utilize, and maintain specific software, hardware, services, and equipment, which collectively form the "Computer System." This system encompasses data processing for guest check-in, reservations through the Central Reservation System, property management via the Property Management System, revenue management, and other statistical reporting. Franchisees bear the costs for the Computer System, including data circuit charges and supplies. A one-time reservation implementation fee, ranging from $650 to $1,745, is charged when the hotel becomes active in the Central Reservation System.
Sonesta Simply Suites may modify the specifications and components of the Computer System, potentially requiring franchisees to purchase, lease, or license new or modified hardware or software. Franchisees are responsible for implementing these changes within 60 days of notification. They must also ensure their Computer System meets brand standards and functions properly at all times. Franchisees are solely responsible for the acquisition, operation, maintenance, and upgrading of the Computer System, as well as ensuring it interfaces correctly with Sonesta Simply Suites' and third-party systems.
Additionally, franchisees must maintain specified high-speed internet connections and offer free Wi-Fi and an in-room entertainment system to guests. They are required to install a branded internet landing page for guest Wi-Fi access, adhering to Sonesta Simply Suites' specifications. Franchisees are restricted from maintaining more than one Property Management System or Revenue Management System. They must also comply with all data privacy laws and Sonesta Simply Suites' brand standards and policies related to data privacy. Sonesta Simply Suites retains the right to access the Computer System to retrieve information about the hotel's operation and may disclose data derived from franchisee reports as deemed necessary.