What specific warranties does Sonesta Simply Suites disclaim regarding the service?
Sonesta_Simply_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
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- No Warranty. WE MAKE NO REPRESENTION OR WARRANTY REGARDING THE VOLUME OF RESERVATIONS OR AMOUNT OF REVENUES THAT THE HOTEL WILL ATTAIN AS A RESULT OF THE SERVICES OR THAT YOUR RESERVATIONS OR REVENUE WILL INCREASE. WE MAKE NO REPRESENTATION OR WARRANTY REGARDING ANY SERVICE LEVEL FROM THE CALL CENTER, THAT THE SERVICES WILL BE AVAILABLE FOR ANY MINIMUM TIME PERIOD, OR THAT A MINIMUM NUMBER OF AGENTS WILL BE AVAILABLE AT THE CALL CENTER AT ANY GIVEN TIME. WE MAKE NO OTHER REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SERVICE. YOU, ON BEHALF OF YOURSELF, YOUR SUCCESSORS AND ASSIGNS, HEREBY WAIVE, RELEASE AND RENOUNCE ALL CLAIMS OR CAUSES OF ACTION THAT YOU MAY HAVE AGAINST US, OUR AFFILIATES, OR OUR OR THEIR OFFICERS, DIRECTORS OR AGENTS, ARISING OUT OF THE SERVICES, UNLESS DUE TO OUR WILFULL MISCONDUCT.
Source: Item 22 — CONTRACTS (FDD pages 79–80)
What This Means (2025 FDD)
According to Sonesta Simply Suites' 2025 Franchise Disclosure Document, the company provides no guarantees regarding the services offered to franchisees. Specifically, Sonesta Simply Suites does not guarantee the volume of reservations or the amount of revenue a hotel will attain as a result of the services provided, nor does it guarantee that reservations or revenue will increase.
Furthermore, Sonesta Simply Suites makes no guarantees regarding the service level from the call center, the availability of services for any minimum time period, or the minimum number of agents available at the call center at any given time. The disclaimer extends to all other representations or warranties, whether express or implied, including any implied warranty of merchantability or fitness for a particular purpose related to the service.
By agreeing to the franchise terms, the franchisee waives all claims against Sonesta Simply Suites, its affiliates, officers, directors, or agents arising from the services, unless the issues are due to willful misconduct by Sonesta Simply Suites. This comprehensive disclaimer of warranties is a standard practice in franchising, shifting the risk of performance and market conditions to the franchisee. Prospective franchisees should carefully consider this allocation of risk and conduct thorough due diligence to assess the potential revenue and profitability of a Sonesta Simply Suites location.