Is Sonesta Simply Suites responsible for third-party guests at the Hotel?

According to Sonesta Simply Suites' 2025 Franchise Disclosure Document, Sonesta Simply Suites is not responsible for third-party guests at the Hotel. The franchisee acknowledges that Sonesta Simply Suites is not responsible for any third-party guests at the hotel, regardless of whether their reservations were accepted by Sonesta Simply Suites in connection with the voice reservation and auto attendant services. The franchisee's indemnification obligations described in the Franchise Agreement apply at all times during the agreement for voice reservation and auto attendant services.

Furthermore, Sonesta Simply Suites bears no liability for any errors or omissions made by the franchisee in connection with these services. The franchisee is responsible for providing accurate and up-to-date information about their hotel, including descriptions, addresses, inventory, and amenities, to maintain an accurate profile in the central reservations system. The franchisee also authorizes Sonesta Simply Suites to access their room rates, inventory, and other hotel information necessary to offer the services.

This means that as a Sonesta Simply Suites franchisee, you assume full responsibility for the well-being and actions of all guests at your hotel, even those who booked through Sonesta Simply Suites' reservation system. You are also responsible for any errors or omissions related to the services provided. This allocation of responsibility is common in franchising, where the franchisee typically manages the day-to-day operations and customer interactions while the franchisor provides the brand, systems, and support.