What is the range of on-the-job training hours for Loyalty training at Sonesta Simply Suites?

According to Sonesta Simply Suites' 2025 Franchise Disclosure Document, the on-the-job training for Loyalty is estimated to be between 2 to 4 hours. This training is designed to equip hotel representatives with the knowledge and skills necessary to effectively manage and promote the Sonesta Travel Pass loyalty program. The training can be conducted virtually or on-site, providing flexibility for the franchisee and their team.

This training is crucial because participation in the Sonesta Travel Pass program is mandatory for franchisees. The loyalty program fee is initially 2.5% of the hotel's qualified revenue, but it can increase up to 4.5%. Therefore, understanding how to maximize the benefits of the loyalty program through effective training can directly impact the hotel's revenue and guest satisfaction.

Sonesta Simply Suites also provides training in other areas such as Brand Welcome & Orientation, LMS – Sonesta University & Access Point, Brand Programs & Services, Brand Standards, Policies, & Procedures, CRS, Technology & Supplier Services, Guest Relations, Brand Reputation Performance, and Reviews, Lead Generation, and Quality Assurance. The total on-the-job training hours for all subjects is estimated to be 18-33 hours.