What is the range for the Guest Relations Fee per issue for a Sonesta Simply Suites franchise?
Sonesta_Simply_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
her information. |
| TYPE OF FEE | AMOUNT | DUE DATE | REMARKS (Note 1) |
|---|---|---|---|
| Corporate Transient and Consortia Account Support Subscription and Services | $1,355 - $2,200 per year ($112.91 to $183.33 per month) | Payable monthly by the 20th day of the following month | This is an annual fee payable on a calendar year basis in monthly installments. Monthly payments for any partial calendar year of the term will be adjusted such that this annual fee is paid in full without proration. Prices vary by market tier. See Note 9. |
| Guest | $25 to $125 per issue | As bille |
Source: Item 6 — OTHER FEES (FDD pages 25–36)
What This Means (2025 FDD)
According to Sonesta Simply Suites's 2025 Franchise Disclosure Document, the Guest Relations Fee ranges from $25 to $125 per issue. This fee is charged to the franchisee when Sonesta Simply Suites receives a guest complaint. The amount of the fee can increase depending on how quickly the franchisee resolves the issue.
Specifically, the initial fee is $25 for every guest complaint received by Sonesta Simply Suites. If the issue is not resolved within 48 hours of Sonesta Simply Suites communicating the complaint to the hotel, the fee increases to $75.
If Sonesta Simply Suites has to step in and resolve the issue themselves, the Guest Relations Fee further increases to $125 per issue. In addition to this fee, the franchisee will also be responsible for covering the cost of the resolution, such as any refunds provided to the guest. This fee structure incentivizes franchisees to address guest complaints promptly and effectively to avoid higher fees and direct intervention from Sonesta Simply Suites.