What is the range of the Guest Relations Fee for Sonesta Simply Suites?

According to the 2025 Franchise Disclosure Document, Sonesta Simply Suites franchisees will pay a one-time reservation implementation fee ranging from $650 to $1,745. This fee is incurred when the franchisee's hotel becomes active in the Central Reservation System. This fee is charged by Sonesta Simply Suites' third-party Central Reservation System provider, but it is invoiced and collected by Sonesta Simply Suites.

In addition to the one-time reservation implementation fee, Sonesta Simply Suites also offers voice reservation and auto attendant services through a third-party vendor. Franchisees who opt to participate in these services will be charged a fee of $4.00 for each call received by the call center. Payments for these calls will be made at the same time and using the same method as the monthly fees due under the Franchise Agreement. This fee is subject to a Fee Adjustment no more than once per year.

These fees cover the costs associated with setting up and maintaining the reservation system, as well as the ongoing support provided through the call center services. Franchisees should factor these expenses into their overall budget when considering a Sonesta Simply Suites franchise. Understanding the specific services covered by these fees and the potential for adjustments is crucial for managing operational costs effectively.