How are payments for the call center fees made by Sonesta Simply Suites franchisees?
Sonesta_Simply_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
all use of it upon termination of this Agreement. You may not use the telephone number in any advertising or on any websites without our prior written approval. We reserve the right to cancel, amend, or replace the Services, in our sole discretion, upon thirty (30) days' written notice to you.
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- Fees. We will charge you a fee of $4.00 for each call received by the Call Center. Payments will be made when and by the same method by which your monthly fees due under the Franchise Agreement are paid. This fee is subject, no more than once per year, to a Fee Adjustment. You acknowledge and agree you are solely responsible for the costs and expenses of any additional setup or third-party fees associated with the implementation of the Services, including but not
Source: Item 22 — CONTRACTS (FDD pages 79–80)
What This Means (2025 FDD)
According to the 2025 Sonesta Simply Suites Franchise Disclosure Document, franchisees will be charged $4.00 for each call received by the call center. These payments are made at the same time and through the same method used for the monthly franchise fees. This means the call center fees are integrated into the existing payment structure for franchise fees, simplifying the payment process for franchisees.
The call center fee is subject to a Fee Adjustment, which can occur no more than once per year. This adjustment allows Sonesta Simply Suites to modify the fee based on certain factors. The franchisee is also responsible for any additional setup or third-party fees associated with implementing the call center services, such as configuring their private branch exchange. These costs are paid directly by the franchisee to the applicable vendors.
It's important to note that any failure to pay the monthly fees, including the call center fees, constitutes a material default under the Franchise Agreement. This highlights the importance of timely and consistent payment of all fees to maintain good standing with Sonesta Simply Suites. Prospective franchisees should factor in these ongoing call center fees and potential adjustments when assessing the overall cost of operating a Sonesta Simply Suites franchise.