What are the payment methods for the call center fees for Sonesta Simply Suites franchisees?
Sonesta_Simply_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
all use of it upon termination of this Agreement. You may not use the telephone number in any advertising or on any websites without our prior written approval. We reserve the right to cancel, amend, or replace the Services, in our sole discretion, upon thirty (30) days' written notice to you.
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- Fees. We will charge you a fee of $4.00 for each call received by the Call Center. Payments will be made when and by the same method by which your monthly fees due under the Franchise Agreement are paid. This fee is subject, no more than once per year, to a Fee Adjustment. You acknowledge and agree you are solely responsible for the costs and expenses of any additional setup or third-party fees associated with the implementation of the Services, including but not
Source: Item 22 — CONTRACTS (FDD pages 79–80)
What This Means (2025 FDD)
According to the 2025 Sonesta Simply Suites Franchise Disclosure Document, franchisees will be charged $4.00 for each call received by the call center. These payments are to be made using the same method and at the same time as the monthly franchise fees. This means Sonesta Simply Suites franchisees do not have a separate payment method for call center fees.
This fee is subject to adjustments, which can occur no more than once per year. These adjustments, known as Fee Adjustments, allow Sonesta Simply Suites to increase the fee at their discretion. The increase can be up to the greater of 5% annually on a compounding basis or the percentage difference in the Consumer Price Index (CPI) between the Effective Date and the Fee Adjustment date.
It is important to note that franchisees are also responsible for any additional setup or third-party fees associated with implementing the call center services. These costs, such as configuring the private branch exchange, are paid directly by the franchisee to the applicable vendors, not to Sonesta Simply Suites. Failure to pay the monthly fees, including the call center fees, constitutes a material default under the Franchise Agreement.