How many hours of on-the-job training are required for CRS training at Sonesta Simply Suites?
Sonesta_Simply_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
| Subject | Hours of Classroom Training | Hours of On- the-Job Training1 | Location2 |
|---|---|---|---|
| Brand Welcome & | 0 | 1 – 3 | Virtual or on-site |
| Orientation | |||
| Loyalty | 0 | 2 – 4 | Virtual or on-site |
| LMS – Sonesta University | 0 | 1 – 2 | Virtual or on-site |
| & Access Point | |||
| Brand Programs & | 0 | 3 – 5 | Virtual or on-site |
| Services | |||
| Brand Standards, Policies, | 0 | 3 – 5 | Virtual or on-site |
| & Procedures | |||
| CRS | 0 | 1 | Virtual or on-site |
| Technology & Supplier | 0 | 2 – 5 | Virtual or on-site |
| Services | |||
| Guest Relations, Brand | 0 | 3 – 5 | Virtual or on-site |
| Reputation Performance, | |||
| and Reviews | |||
| Lead Generation | 0 | 1 | Virtual or on-site |
| Quality Assurance | 0 | 1 – 2 | Virtual or on-site |
| Total | 0 | 18 - 33 |
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 48–60)
What This Means (2025 FDD)
According to the 2025 Sonesta Simply Suites FDD, the on-the-job training for CRS (Central Reservation System) is 1 hour. This training is conducted either virtually or on-site.
The FDD specifies that the hours devoted to each subject are estimates and may vary based on factors such as class size, participation, the attendee's experience, and the schedule. This means the actual time spent in training could be more or less than the estimated 1 hour, depending on the specific circumstances of the training session and the trainee's needs.
Prospective franchisees should consider this training as part of their overall preparation for operating a Sonesta Simply Suites location. While the time commitment appears minimal, mastering the CRS is crucial for efficient operations and customer service. Franchisees should confirm with Sonesta Simply Suites the exact content and format of the CRS training to ensure they and their staff are adequately prepared.