Can Sonesta Simply Suites inspect the computer system used in the operation of my Sonesta Simply Suites hotel?
Sonesta_Simply_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
A. Our Right to Inspect your Hotel. To determine whether you and your Hotel are complying with this Agreement and all Brand Standards, we and our designated agents or representatives may at all times and without prior notice to you:
- (1) inspect your Hotel;
- (2) photograph your Hotel and observe and videotape the operation of your Hotel for consecutive or intermittent periods we deem necessary;
- (3) remove samples of any products and supplies;
- (4) inspect your Computer System, including hardware, software, security, configurations, connectivity and data access, and other technology used in the operation of your Hotel:
- (5) interview the Management Company, personnel, and customers of your Hotel;
- (6) inspect and copy any books, records, and documents relating to the operation of your Hotel including tax returns and financial statements for your Hotel; and
- (7) contract with third parties to conduct mystery-shopper visits or other market-research testing, and quality assurance inspections at your Hotel.
Source: Item 22 — CONTRACTS (FDD pages 79–80)
What This Means (2025 FDD)
According to Sonesta Simply Suites's 2025 Franchise Disclosure Document, Sonesta Simply Suites has the right to inspect the computer system used in the operation of your hotel. To ensure compliance with the franchise agreement and brand standards, Sonesta Simply Suites, along with its agents or representatives, can inspect your hotel at any time without prior notice.
Specifically, this inspection includes the ability to examine your computer system. This encompasses the hardware, software, security measures, configurations, connectivity, data access methods, and other technologies utilized in running the Sonesta Simply Suites hotel. Sonesta Simply Suites can also access and retrieve all information relating to the operation of your hotel from the computer system as often as they deem appropriate, even daily.
This right allows Sonesta Simply Suites to monitor adherence to brand standards, assess the effectiveness of technology implementations, and ensure data security. As a franchisee, you must provide access and not impede these inspections. Furthermore, you are responsible for maintaining and upgrading the computer system to meet Sonesta Simply Suites's standards, bearing all associated costs.
It is important to note that you are solely responsible for the acquisition, operation, maintenance, and upgrading of the Computer System, as well as ensuring it interfaces properly with Sonesta Simply Suites's systems. You also bear the consequences if the system is not properly maintained.