Are Sonesta Simply Suites franchisees required to provide Wi-Fi to hotel guests?
Sonesta_Simply_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
You agree to make Wi-Fi and an in-room entertainment system available to your Hotel's guests, free of charge to them and to install, subject to our specifications, a branded internet landing page for your quests' access to Wi-Fi.
Source: Item 22 — CONTRACTS (FDD pages 79–80)
What This Means (2025 FDD)
According to Sonesta Simply Suites's 2025 Franchise Disclosure Document, franchisees are required to provide Wi-Fi to hotel guests. Specifically, franchisees must make Wi-Fi available to guests free of charge.
In addition to providing complimentary Wi-Fi, Sonesta Simply Suites franchisees must also install a branded internet landing page, adhering to the franchisor's specifications, for guests to access the Wi-Fi network. This ensures a consistent brand experience and potentially allows Sonesta Simply Suites to gather data or promote offers to guests.
Furthermore, franchisees are responsible for purchasing, installing, and maintaining all necessary software, hardware, services, and equipment for the hotel's computer system, which includes guest check-in, reservation systems, property management, and revenue management systems. This also includes maintaining specified points of high-speed internet connection to ensure reliable Wi-Fi service. These technology standards and computer system requirements are at the franchisee's sole cost.