What can a Sonesta Simply Suites franchisee (or Principal) request at the end of the initial training program?
Sonesta_Simply_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
You (or your Principal) may request additional training at the end of the initial training program, to be provided at our then current fees as outlined, if your Hotel Representative does not feel sufficiently trained in the operation of a Brand Hotel. We and you will jointly determine the duration of this additional training. However, if your Hotel Representative completes our initial training program to our satisfaction and you have not expressly informed us in writing at the end of that program that your Hotel Representative does not feel sufficiently trained in the operation of a Brand Hotel, then your Hotel Representative will be deemed to have been trained sufficiently to operate a Brand Hotel.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 48–60)
What This Means (2025 FDD)
According to Sonesta Simply Suites' 2025 Franchise Disclosure Document, a franchisee (or their Principal) can request additional training at the end of the initial training program if the Hotel Representative does not feel adequately trained to operate a Brand Hotel. This additional training would be provided at Sonesta Simply Suites' then-current fees. The duration of this additional training will be jointly determined by Sonesta Simply Suites and the franchisee.
However, there is a critical stipulation: if the Hotel Representative completes the initial training program to Sonesta Simply Suites' satisfaction, and the franchisee does not expressly inform Sonesta Simply Suites in writing at the end of that program that the Hotel Representative feels insufficiently trained, the Hotel Representative will be deemed sufficiently trained to operate a Brand Hotel. This places the onus on the franchisee to proactively communicate any concerns about the adequacy of the training received.
This clause highlights the importance of a thorough assessment of the training during and immediately after its completion. A prospective Sonesta Simply Suites franchisee should ensure that their Hotel Representative is fully confident in their ability to manage the hotel effectively. If there are any doubts, it is crucial to formally request additional training in writing to avoid any assumptions that the training was sufficient. This also means understanding the costs associated with additional training, as it will be provided at the then-current fees.