What is the fee charged to Sonesta Simply Suites franchisees for each call received by the Call Center?
Sonesta_Simply_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
all use of it upon termination of this Agreement. You may not use the telephone number in any advertising or on any websites without our prior written approval. We reserve the right to cancel, amend, or replace the Services, in our sole discretion, upon thirty (30) d
Source: Item 22 — CONTRACTS (FDD pages 79–80)
What This Means (2025 FDD)
According to Sonesta Simply Suites' 2025 Franchise Disclosure Document, franchisees are charged a fee for each call received by the Call Center. Specifically, Sonesta Simply Suites will charge franchisees $4.00 for each call that the Call Center receives on behalf of the franchisee's hotel.
These fees are paid using the same method and at the same time as the monthly franchise fees. This means the call center fees are not paid separately but are included with the regular royalty or franchise payments.
The call center fee of $4.00 per call is subject to a Fee Adjustment, which can occur no more than once per year. This adjustment allows Sonesta Simply Suites to increase the fee based on certain factors, potentially impacting the franchisee's expenses over time. Prospective franchisees should factor in potential fee adjustments when forecasting expenses.