Is Sonesta Simply Suites directly or indirectly responsible for operating and maintaining the computerized Central Reservation System?
Sonesta_Simply_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
During the Term, we will, directly or indirectly, operate and maintain the computerized Central Reservation System or such substitute as we determine, in our discretion. We or our approved supplier will furnish you with the Central Reservation System and maintenance and support for the Central Reservation System software. You will purchase, install and maintain at your Hotel all equipment necessary for participation in the Central Reservation System, and agree to participate during the Term in any Central Reservation System maintained or designated by us for Brand Hotels and to comply with all terms and conditions of participation, including, but not limited to, any required reservation terminal(s) and related equipment and any enhancements, substitutions or modifications specified by us in the Brand Manual or otherwise in writing. You will be responsible for ensuring that you are maintaining and showing the appropriate number and distribution of accessible Guest Rooms in inventory at your Hotel on a rolling basis in the Central Reservation System. You also will be responsible for all telephone line or service charges, data communication equipment, and other charges to connect your equipment to the Central Reservation System. Your Hotel may not book any reservations through any other electronic reservation system or technology other than the Central Reservation System, except as expressly permitted otherwise in this Agreement. You will be responsible for the cost of supplies used in the operation of such equipment and for all other related expenses necessary to the operation of the Central Reservation System. You may request that we assist you with updating the Central Reservation System rate and inventory database for an additional reservation system maintenance fee in the amount set forth in Schedule 3.H.
Source: Item 22 — CONTRACTS (FDD pages 79–80)
What This Means (2025 FDD)
According to Sonesta Simply Suites's 2025 Franchise Disclosure Document, Sonesta Simply Suites will, either directly or indirectly, handle the operation and upkeep of the computerized Central Reservation System (CRS). Alternatively, Sonesta Simply Suites can choose to use a substitute system at its discretion.
Sonesta Simply Suites or its approved supplier is responsible for providing the CRS, including its maintenance and support. However, the franchisee is responsible for purchasing, installing, and maintaining all necessary equipment at their Sonesta Simply Suites hotel to participate in the CRS. The franchisee must participate in any CRS that Sonesta Simply Suites maintains or designates for Brand Hotels and adhere to all participation terms and conditions.
The franchisee is also responsible for ensuring the correct number and distribution of accessible guest rooms are shown in the CRS. Additionally, the franchisee is responsible for all telephone line or service charges, data communication equipment, and other charges required to connect to the CRS. The franchisee cannot use any other electronic reservation system, unless expressly permitted by the agreement. The franchisee is responsible for the cost of supplies and other related expenses for operating the CRS. For an additional fee, the franchisee can request assistance from Sonesta Simply Suites to update the CRS rate and inventory database.