Which company currently provides tokenization services for Sonesta Simply Suites?
Sonesta_Simply_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
ing to help ensure effective use and maximize the benefits of the approved PMS.
We also require that you use one of our two designated Revenue Management Systems, our Sonesta booking engine, and our designated Central Reservation System, Sales System,
RFP management system, meeting and event RFP system, and SaaS software. We may designate the specific version of each software you are required to use. You must enable the property management system to provide direct full two-way connectivity with our central reservation system and loyalty program. Additionally, you must implement an authorized credit card interface, with tokenization and point-to-point encryption activated. Currently, tokenization is available through Shift4. You will also be required to use our designated learning management system. Other than the hardware required to operate Shift4 and other systems described in this section, ancillary equipment required to connect, secure, and operate your computer systems such as firewall, network switches, servers, desktop computers, printers, battery backup, patch cables, cable management, and data racks may be required. Costs for this ancillary computer equipment may r
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 48–60)
What This Means (2025 FDD)
According to the 2025 Sonesta Simply Suites FDD, the brand requires franchisees to implement an authorized credit card interface with tokenization and point-to-point encryption activated. Currently, Shift4 provides tokenization services for Sonesta Simply Suites.
In addition to Shift4, franchisees must use designated Revenue Management Systems, the Sonesta booking engine, a Central Reservation System, a Sales System, an RFP management system, a meeting and event RFP system, and SaaS software. The brand may designate the specific version of each software franchisees are required to use.
The FDD also specifies that franchisees must enable the property management system to provide direct full two-way connectivity with the central reservation system and loyalty program. Franchisees are also required to use the brand's designated learning management system.