Am I required to present evaluation forms to Sonesta Simply Suites customers?
Sonesta_Simply_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
You agree to present to your customers the evaluation forms that we periodically prescribe and to participate and request your customers to participate in any surveys performed by or for us.
Source: Item 22 — CONTRACTS (FDD pages 79–80)
What This Means (2025 FDD)
According to Sonesta Simply Suites' 2025 Franchise Disclosure Document, franchisees are required to present evaluation forms to customers. As stated in the FDD, franchisees must present to customers the evaluation forms that Sonesta Simply Suites periodically prescribes. Franchisees must also ensure that their customers participate in any surveys performed by or for Sonesta Simply Suites.
This requirement ensures that Sonesta Simply Suites can gather feedback on the customer experience at each franchised location. This feedback is likely used to monitor brand standards, identify areas for improvement, and maintain consistency across the Sonesta Simply Suites system.
By complying with this requirement, franchisees contribute to the overall quality and reputation of the Sonesta Simply Suites brand. Failure to present evaluation forms or encourage customer participation in surveys could be a breach of the franchise agreement and may have consequences as determined by Sonesta Simply Suites.