What is the range of total on-the-job training hours provided by Sonesta Select Sonesta Essential?
Sonesta_Select_Sonesta_Essential Franchise · 2025 FDDAnswer from 2025 FDD Document
| Subject | Hours of Classroom Training | Hours of On-the- Job Training1 | Location2 |
|---|---|---|---|
| Brand Welcome & | 0 | 1 – 3 | Virtual or on-site |
| Orientation | |||
| Loyalty | 0 | 2 – 4 | Virtual or on-site |
| LMS – Sonesta University | 0 | 1 – 2 | Virtual or on-site |
| & Access Point | |||
| Brand Programs & | 0 | 3 – 5 | Virtual or on-site |
| Services | |||
| Brand Standards, | 0 | 3 – 5 | Virtual or on-site |
| Policies, & Procedures | |||
| CRS | 0 | 1 | Virtual or on-site |
| Technology & Supplier | 0 | 2 – 5 | Virtual or on-site |
| Services | |||
| Guest Relations, Brand | 0 | 3 – 5 | Virtual or on-site |
| Reputation Performance, | |||
| and Reviews | |||
| Lead Generation | 0 | 1 | Virtual or on-site |
| Quality Assurance | 0 | 1 – 2 | Virtual or on-site |
| Total | 0 | 18 - 33 |
Source: Item 11 — **FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 52–64)
What This Means (2025 FDD)
According to Sonesta Select Sonesta Essential's 2025 Franchise Disclosure Document, the total hours of on-the-job training for the initial brand training program range from 18 to 33 hours. This training is provided virtually or on-site.
The on-the-job training covers various subjects critical to the operation of a Sonesta Select Sonesta Essential hotel. These subjects include brand welcome and orientation (1-3 hours), loyalty programs (2-4 hours), Sonesta University and access point (1-2 hours), brand programs and services (3-5 hours), brand standards, policies, and procedures (3-5 hours), central reservation system (1 hour), technology and supplier services (2-5 hours), guest relations, brand reputation performance, and reviews (3-5 hours), lead generation (1 hour), and quality assurance (1-2 hours).
Prospective franchisees should note that this on-the-job training is specifically for the Hotel Representative and that they will then be responsible for training their own employees. The training aims to equip the Hotel Representative with the knowledge and skills necessary to manage the hotel in accordance with Sonesta Select Sonesta Essential's brand standards and operational procedures. The brand manuals and other training modules are available in Sonesta's learning management system.