What is the Property Management System for Sonesta Select Sonesta Essential?
Sonesta_Select_Sonesta_Essential Franchise · 2025 FDDAnswer from 2025 FDD Document
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- C. New Construction. If you are constructing a new Brand Hotel, you will execute the New Construction Rider, attached hereto as Exhibit D-2, simultaneously with this Agreement.
- D. Technology Standards & Computer System. You will purchase or license, install, utilize, and maintain at your Hotel, at your sole cost, and at then-current pricing or fees as provided by us or the applicable third-party provider, all software, hardware, services, and equipment that we or our affiliates license, sell to, or require you to purchase or lease in operation of your Hotel (the "Computer System"). "Computer System" shall include any data processing systems specified or required by us or our affiliates for use by Brand Hotels, including, but not limited to, guest check-in, reservation (the "Central Reservation System"), property management (the "Property Management System"), revenue management (the "Revenue Management System") or other statistical reporting systems. You will pay a one-time reservation implementation fee ranging from $650 to $1,745 upon your Hotel becoming active in the Central Reservation System which is charged by our third-party Central Reservation System provider but invoiced and collected by us. You will be responsible for all costs incurred in fulfilling your obligations hereunder, including, without limitation, costs and fees for data circuit charges, and supplies used in the operation and maintenance of the Computer System. You also agree to maintain all specified points of high-speed Internet connection. You agree to make Wi-Fi and an in-room entertainment system available to your Hotel's guests, free of charge to them and to install, subject to our specifications, a branded internet landing page for your guests' access to Wi-Fi. We may modify specifications for, and components of, the Computer System. Our modification of specifications for the Computer System, and other technological developments or events, might require you to purchase, lease, or license new or modified computer hardware or software and to obtain service and support for the Computer System. You agree to incur the costs of obtaining the computer hardware and software comprising the Computer System (or additions and modifications) and required service or support, regardless of whether those costs are fully amortizable over this Agreement's remaining term. We have no obligation to reimburse you for any Computer System costs. Within 60 days after we advise you of changes to the Computer System, you agree to implement such changes, and if necessary, procure any additional equipment, components, hardware, or software we designate. You must at all times during the Term ensure that your Computer System, as modified, meets our Brand Standards and functions properly. You acknowledge and agree that we are not responsible for, and you will hold us harmless with respect to, any planned or unplanned downtime, interruption, unavailability, or failure of any third-party software, hardware, services, and equipment.
Source: Item 22 — CONTRACTS (FDD page 84)
What This Means (2025 FDD)
According to Sonesta Select Sonesta Essential's 2025 Franchise Disclosure Document, franchisees are required to purchase or license, install, utilize, and maintain a Computer System at their hotel. This Computer System includes any data processing systems specified or required by Sonesta Select Sonesta Essential for use by Brand Hotels. This includes systems for guest check-in, reservations (the Central Reservation System), property management (the Property Management System), and revenue management (the Revenue Management System), as well as other statistical reporting systems.
Sonesta Select Sonesta Essential may modify the specifications for, and components of, the Computer System, which could require franchisees to purchase, lease, or license new or modified computer hardware or software and obtain service and support for the Computer System. Franchisees are also responsible for all costs incurred in fulfilling these obligations, including data circuit charges and supplies used in the operation and maintenance of the Computer System.
Furthermore, franchisees are prohibited from maintaining more than one Property Management System or Revenue Management System in connection with the operation of their hotel. All Online Travel Agencies (OTAs) and other distribution channels must be connected to Sonesta Select Sonesta Essential's Central Reservation System, or, if connectivity is unavailable for a particular distribution channel, through the franchisee's authorized Property Management System, unless otherwise directed or approved in writing by Sonesta Select Sonesta Essential. Sonesta Select Sonesta Essential also provides access to IT and franchise services help desks, which support certain brand-authorized property management systems.