How are payments for the call center fees made to Sonesta Select Sonesta Essential?
Sonesta_Select_Sonesta_Essential Franchise · 2025 FDDAnswer from 2025 FDD Document
e a dedicated telephone number for your Hotel to connect to the Services. Callers to this telephone number will be able to select a number for new reservation inquires. All new reservation inquiry calls will be directed to our Call Center. We will maintain ownership of the telephone number and you must cease all use of it upon termination of this Agreement. You may not use the telephone number in any advertising or on any websites without our prior written approval. We reserve the right to cancel, amend, or replace the Services, in our sole discretion, upon thirty (30) days' written no
Source: Item 22 — CONTRACTS (FDD page 84)
What This Means (2025 FDD)
According to Sonesta Select Sonesta Essential's 2025 Franchise Disclosure Document, franchisees will be charged $4.00 for each call received by the Call Center. These payments are made at the same time and using the same method as the monthly franchise fees. This means franchisees don't have to set up a separate payment system for call center fees.
The call center fee is subject to a Fee Adjustment, but no more than once per year. This implies that the fee could increase (or possibly decrease), but Sonesta Select Sonesta Essential can only adjust it annually. Franchisees should be aware of this potential for changes in expenses.
It is important to note that the franchisee is responsible for any additional setup or third-party fees associated with implementing the Services, such as configuring their private branch exchange. These costs are paid directly to the applicable vendors and are separate from the per-call fee paid to Sonesta Select Sonesta Essential. Franchisees should factor in these additional costs when budgeting for the call center services.