When is the Online Review Response Fee due for a Sonesta Select Sonesta Essential franchise?
Sonesta_Select_Sonesta_Essential Franchise · 2025 FDDAnswer from 2025 FDD Document
| TYPE OF FEE | AMOUNT | DUE DATE | REMARKS (Note 1) |
|---|---|---|---|
| Online Review Response Fee | $39 to $150 per response | As billed | See Notes 7 and 9. |
Source: Item 6 — OTHER FEES (FDD pages 24–36)
What This Means (2025 FDD)
According to Sonesta Select Sonesta Essential's 2025 Franchise Disclosure Document, the Online Review Response Fee is due 'As billed.' This fee ranges from $39 to $150 per response.
This fee is incurred if the franchisee does not respond to negative online reviews within 72 hours of their posting. In such cases, Sonesta Select Sonesta Essential may respond directly or through a third party on behalf of the franchisee. The amount of the fee may increase based on the frequency and nature of complaints and negative reviews, as well as the franchisee's responsiveness.
Prospective franchisees should note that Sonesta Select Sonesta Essential may periodically modify the Online Review Response Program, including changes to the fee structure. Therefore, it is important to stay informed about any updates to this program to avoid unexpected costs.