What is the location for the CRS training provided by Sonesta Select Sonesta Essential?
Sonesta_Select_Sonesta_Essential Franchise · 2025 FDDAnswer from 2025 FDD Document
| Subject | Hours of Classroom Training | Hours of On-the- Job Training1 | Location2 |
|---|---|---|---|
| Brand Welcome & | 0 | 1 – 3 | Virtual or on-site |
| Orientation | |||
| Loyalty | 0 | 2 – 4 | Virtual or on-site |
| LMS – Sonesta University | 0 | 1 – 2 | Virtual or on-site |
| & Access Point | |||
| Brand Programs & | 0 | 3 – 5 | Virtual or on-site |
| Services | |||
| Brand Standards, | 0 | 3 – 5 | Virtual or on-site |
| Policies, & Procedures | |||
| CRS | 0 | 1 | Virtual or on-site |
| Technology & Supplier | 0 | 2 – 5 | Virtual or on-site |
| Services | |||
| Guest Relations, Brand | 0 | 3 – 5 | Virtual or on-site |
| Reputation Performance, | |||
| and Reviews | |||
| Lead Generation | 0 | 1 | Virtual or on-site |
| Quality Assurance | 0 | 1 – 2 | Virtual or on-site |
Source: Item 11 — **FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 52–64)
What This Means (2025 FDD)
According to the 2025 FDD, the CRS (Central Reservation System) training for Sonesta Select Sonesta Essential is conducted either virtually or on-site. The FDD specifies that the location for the CRS training, along with other training subjects, can be either virtual or on-site.
This flexibility allows Hotel Representatives to receive training remotely or at a physical location, depending on the needs and resources available. The on-site training may occur at the franchisee's hotel or another location designated by Sonesta Select Sonesta Essential.
The training program includes 0 hours of classroom training and 1 hour of on-the-job training for the CRS subject. This suggests that the CRS training is brief and focused on practical application, regardless of whether it is delivered virtually or on-site. Other training subjects such as Brand Welcome & Orientation, Loyalty, LMS – Sonesta University & Access Point, Brand Programs & Services, Brand Standards, Policies, & Procedures, Technology & Supplier Services, Guest Relations, Brand Reputation Performance, and Reviews, Lead Generation, and Quality Assurance also follow the same virtual or on-site format.