What information is the franchisee responsible for providing to Sonesta Select Sonesta Essential about their hotel?
Sonesta_Select_Sonesta_Essential Franchise · 2025 FDDAnswer from 2025 FDD Document
In order for us to provide the Services, you will be responsible for providing us with required information about your Hotel such as Hotel description, address, inventory, amenities, and any other information required to maintain an updated and accurate profile in our central reservations system.
You authorize us to access, as necessary, your room rates, inventory, and other Hotel information necessary to offer the Services.
You will maintain at least one additional phone line, in addition to your main property number, that can route directly to the front desk or your Hotel's interactive voice response.
You agree to complete and return to us any documentation that we may require to provide the Services, including but not limited to a letter of agency and details of your Hotel's private branch exchange support vendor.
You agree to provide us with a full and complete copy of your Hotel's phone bill immediately upon our request.
You agree to provide us with a primary contact person for your Hotel who must be available to assist with the setup and testing of the Services.
Source: Item 22 — CONTRACTS (FDD page 84)
What This Means (2025 FDD)
According to Sonesta Select Sonesta Essential's 2025 Franchise Disclosure Document, franchisees are responsible for providing specific information about their hotel to enable Sonesta Select Sonesta Essential to deliver its services. This includes details such as the hotel's description, address, inventory, and amenities. This information is crucial for maintaining an updated and accurate profile of the hotel within Sonesta Select Sonesta Essential's central reservations system.
In addition to the basic hotel information, franchisees must also provide access to their room rates, inventory levels, and any other hotel-specific data necessary for Sonesta Select Sonesta Essential to effectively offer its services. Franchisees are also required to maintain at least one additional phone line that routes directly to the front desk or the hotel's interactive voice response system, ensuring seamless communication.
Furthermore, franchisees must complete and return any documentation that Sonesta Select Sonesta Essential requires to provide its services, including a letter of agency and details of the hotel's private branch exchange support vendor. Franchisees also agree to provide a full copy of the hotel's phone bill upon request and designate a primary contact person who is available to assist with the setup and testing of the services. These requirements ensure that Sonesta Select Sonesta Essential has all the necessary resources and information to support the franchisee's hotel operations effectively.