When must a Sonesta Select Sonesta Essential franchisee provide a copy of their hotel's phone bill?

According to the 2025 Franchise Disclosure Document, a Sonesta Select Sonesta Essential franchisee must provide a full and complete copy of their hotel's phone bill immediately upon request from Sonesta Select Sonesta Essential. This requirement is part of the franchisee's responsibilities to enable Sonesta Select Sonesta Essential to provide services related to the hotel, such as maintaining an updated and accurate profile in their central reservations system.

In addition to providing the phone bill, the franchisee is also responsible for providing required information about their hotel, such as the hotel's description, address, inventory, and amenities. They must also authorize Sonesta Select Sonesta Essential to access their room rates, inventory, and other hotel information necessary to offer the services. Furthermore, franchisees must maintain at least one additional phone line that can route directly to the front desk or the hotel's interactive voice response system.

This requirement ensures that Sonesta Select Sonesta Essential has the necessary information and access to manage and support the hotel's operations effectively. It also highlights the franchisee's responsibility to cooperate with Sonesta Select Sonesta Essential in providing these services. Failure to comply with these responsibilities, including providing the phone bill when requested, constitutes a material default under the Franchise Agreement.