What is the fee charged for each call received by the Call Center for Sonesta Select Sonesta Essential?
Sonesta_Select_Sonesta_Essential Franchise · 2025 FDDAnswer from 2025 FDD Document
e a dedicated telephone number for your Hotel to connect to the Services. Callers to this telephone number will be able to select a number for new reservation inquires. All new reservation inquiry calls will be directed to our Call Center. We will maintain ownership
Source: Item 22 — CONTRACTS (FDD page 84)
What This Means (2025 FDD)
According to the 2025 FDD, Sonesta Select Sonesta Essential charges franchisees a fee of $4.00 for each call received by the Call Center. This fee is for voice reservation and auto attendant services, where reservation agents handle calls from prospective guests, book reservations, and answer reservation-related questions on behalf of the franchisee's hotel.
The payments for these call center services are made at the same time and using the same method as the monthly franchise fees. This integration simplifies the payment process for franchisees, as it consolidates billing.
It's important to note that this fee is subject to a Fee Adjustment, which can occur no more than once per year. This adjustment allows Sonesta Select Sonesta Essential to modify the fee based on certain factors, potentially impacting the franchisee's costs over time. Franchisees should be aware of this potential for adjustment and factor it into their financial planning.