Can Sonesta Select Sonesta Essential cancel, amend, or replace the voice reservation services?
Sonesta_Select_Sonesta_Essential Franchise · 2025 FDDAnswer from 2025 FDD Document
We reserve the right to cancel, amend, or replace the Services, in our sole discretion, upon thirty (30) days' written notice to you.
Source: Item 22 — CONTRACTS (FDD page 84)
What This Means (2025 FDD)
According to Sonesta Select Sonesta Essential's 2025 Franchise Disclosure Document, Sonesta Select Sonesta Essential reserves the right to cancel, amend, or replace the voice reservation services. This can be done at their sole discretion.
This means that as a franchisee, you are subject to changes in the voice reservation services offered by Sonesta Select Sonesta Essential. These changes can occur with only thirty days written notice.
This clause gives Sonesta Select Sonesta Essential flexibility to adapt their services, but it also introduces uncertainty for franchisees. Franchisees need to be aware that the services they rely on can be altered or discontinued, potentially impacting their hotel operations and customer service.
It would be prudent for a prospective franchisee to inquire about the typical reasons for such changes and the potential impact on hotel operations during their due diligence.